P/T Neighbourhood Assistant - Housing Services
Reference no: Orbit 516453
[temporary, but potentially long term role – see below]
Where this vacancy is based:
CT9 1
What’s involved with this role:
Deal with enquiries from residents on the telephone and at the reception desk in a positive and proactive way so as to ensure an effective service is given.
Work co-operatively across all teams to assist in achieving organisational objectives; being flexible and responsive to requests for support.
Undertake all administration in respect of nominations and waiting lists, assignments/succession, mutual exchange procedures and garages. In addition to assist Officers with accompanied viewing and visits where necessary
Provide administration support for the Neighbourhood Team, including post handling, diary co-ordination and filing.
Be responsible for the banking of any monies collected at reception and for effectively recording the same for audit purposes, where appropriate.
Responsible for maintaining a scheme inspection register recording dates of all formal inspections carried out and future dates planned for the year ahead.
Provide support for the management of the Resident’s Area Forum, arranging & attending meetings, preparing agendas, minutes and being the office contact for all members, where appropriate. To assist in arrangements for other organisational meetings or events as directed by Neighbourhood Manager.
Issue resident satisfaction surveys as required, collate responses and issue reports to residents.
N.B. – If, when replying, you fail to quote the Job Title & Vacancy Reference No. your application will be AUTOMATICALLY REJECTED.
Giving yourself the best chance of success:
Please make sure that your CV is up to date and explains any gaps in employment.
Your CV must cover the “Essential Requirements” (see below) of the role, including any CRB details and other qualifications called for.
Your CV should also state that you are available to start work immediately OR at short notice. We cannot use information in covering letters, so your CV must work as a standalone document
We recommend that you consider sending us (see * below) a suitably ‘tailored’ CV for each role that you apply for, listing somewhere near the top of your CV any key skills, experience and qualifications that relate specifically to this vacancy.
“Essentials” – The following requirements must be highlighted on your CV itself and NOT in a covering letter:
UK working experience
Availability to work – CV should state either immediate or at short notice
Minimum of 12 months recent housing administration/reception experience, preferably within a similar role and ideally within a public sector organisation
Working within a customer focused organisation
Microsoft Office skills
Other preferable/desirable details to include on your CV, if applicable :
Any local authority experience
Any relevant qualifications held or being studied for
Client: Public sector organisation
Division(s)/Disciplines involved : Housing Services/ Secretarial & Administration
Anticipated Length of Assignment: All of our roles are designated temporary, though in practice we find that the vast majority of them get extended on a multiple/long term basis. This one is expected to be for 1-2 months, initially.
Hours per week: 21 Monday, Wednesday and Friday 9 am - 5 pm.
Please do not contact us requesting progress updates.
We read every CV sent to us, but due to high volumes are not able to respond to all unsuccessful applications, particularly where CVs do not address the “essentials” requested. You will, however, always hear from us by email if we are able to take your CV forward to the next stage.
Please note that we check all ads at least once per day to ensure that the underlying roles remain live.
*If you wish to send a CV through to us that has been modified for this particular role then, as an alternative to applying on line, you may email it straight through to:
jobs@triumph.gb.com
…….but you must always remember to quote the reference number for the job in question, without which we will be unable to match your CV to the vacancy, given the number of applications that we receive each day. Please do note, however, that if the vacancy is no longer showing on the site it will no longer be live and you won’t necessarily get a reply from us if that is the case.
Triumph Consultants Limited
