Technician

Ford Orpington

£20,000 basic salary, depending on experience and £30,000 OTE with company benefits

Overview

You will see from our website and our recent financial results that we are a rapidly becoming one of the Country's leading automotive retailers. We currently operate 84 franchised outlets throughout England and Scotland employing over 3,000 people and have very strong relationships with the manufacturers we represent. We are the 9th largest retail motor group in the UK and will be expanding as we drive our business forward into 2012. We are very well placed in to achieve our growth and performance objectives and are constantly building our capacity to improve the business further. We have a clear vision to become recognised as the most progressive motor retailer and our Mission Statement is "To deliver an outstanding customer motoring experience through honesty and trust." We are committed to supporting our colleagues through the provision of continuous training, coaching and development. Our competitive advantage lies in the quality of people we employ and we are intent on building our future on the drive, energy and talent of our colleagues. With that in mind we are selective about who we employ and expect that they drive the business forward passionately and fully in line with our values.

Role & Responsibilities

The key responsibilities of this role are as follows:

Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels by providing a quality of service that means Customers would not consider using our competitors.

Technical Knowledge: To maintain high level of technical knowledge and ensure you are compliant with manufacturer training requirements.

Efficiency: To consistently maintain high levels of overall efficiency (hours sold vs. hours attended).

Quality: To uphold Company and manufacturer quality standards and ensure all work undertaken meets customer expectations in relation to repairs carried out and to ensure repeat repairs are minimised.

Delivering our Duty of Care: To ensure 100% compliance with the Vehicle Health Check process and that repair order write ups are clear and concise specifying concern, cause and cure (the three C’s).

Standards: To maintain your work area, tools and equipment to a high standard and ensure you understand and comply with all health and safety regulations and that customer vehicles are appropriately protected while in our care.

What we’re looking for

We are looking for talented technicians ideally with Franchise experience; however, manufacturer training will be ongoing for the successful candidate.You will possess a relevant formal qualification (City & Guilds / NVQ Level 3) as a minimum requirement for this role. This opportunity is ideal for an individual who is looking to progress their career within a franchised environment and has the desire and ability to work to and achieve targets and objectives.

We are looking for individuals who possess the following attributes:

Target driven
Technical Knowledge
Team Working
Problem Solving
Time Management
Attention to Detail
Literacy
Communication Skills

What You Can Expect

If you are successful you can look forward to on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary and individual performance-related bonus, childcare voucher scheme, share incentive plan, vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply.